Frequently Asked Questions
What are your contact hours?
Office hours are Monday – Friday, 9am – 5pm. (Your representative is available by mobile phone after hours)
I have a car in Texas, can y ou help me out?
Yes. We own our own fleet of tranport trucks, we can pick up your unit and deliver to our facility. Launch a transport order today by logging into www.southbayaa.com
How can I see all my inventory?
You can view reports easily via our client website. Contact you rep for your user name and password, our site is user friendly and 100% secure.
I need to file and insurance claim. Is it too late?
As long as the unit has not sold you can have your insurance adjuster contact us to view your collateral. We will accommodate your request to ensure your collateral is properly inspected by your insurance agent.
What is the process of filing an insurance claim?
The insurance agent needs to call in to verify the vehicle is here and schedule an appointment to come in and inspect the vehicle.
When are my auction results ready?
The auction results are posted after the sale every Monday.
How long are the auction offers good for?
Offers are good until Tuesday 5pm.
How long do I have to provide title once my vehicle is sold?
30 days from date of sale.
Can I order a transport on your website or should I fax it?
You can order a transport on our website and we recommend you do it that way because it is the quickest way to get your order to the right person.
Can I get a market report for your auction?
Yes, contact your marketing representative to have one prepared for any time frame you require; i.e. last 3 months, 6 months, 1 year etc.
Is there a charge for storage if my client files bankruptcy and you have to hold the car until the BK discharges?
No, SBAA does not charge our clients storage fees.
What auction fees do you charge to sell my cars?
Our auction fee is $150 per vehicle it and includes all the reports and pictures required for your files and to help you set a floor price.